In November 11th,
has become the most exciting e-commerce website promotion, many electricity providers are actively planning and preparation, while campaigning for the upcoming "consumer Carnival". Tmall mall joint 48 electricity providers, stocking $2 billion against the double 11".
according to the reporter, including 1 stores, intime, Newegg and other 48 well-known B2C have entered the war, as the "double 11" stock value up to 2 billion yuan, the discount will be from 50 percent off to 70 percent off. These 48 B2C electricity supplier will be the same day in November 11th, the official website and Tmall mall shop open to take a unified discount promotions.
due to last year’s double 11 lack of preparation, there are many problems in the operation, store design, customer service, intime department store in advance of this year began to prepare for two months. Intime network CEO Liao Bin told reporters, "customer service personnel to annual growth of four or five times; in the amount of stock, this year specifically for consumers to a value of 40 million yuan luxury." Cents network mall division head Zhang Gengbin also said, this year’s stocking volume is more than 10 times last year."
electricity supplier grab customer service monthly surge of 250 thousand
morning news (reporter Sun Yu) from the electricity supplier expect promotion Festival "double 11" only 20 days, in addition to the major electricity supplier busy stocking, scrambling to "grab" people. According to data provided by Alibaba, the number of children in recent months, a sharp increase in the number of Taobao more than 250 thousand. If each person has a sub account calculation, equivalent to the major electricity supplier in the last month at least 250 thousand customer service staff.
it is understood that every business will be a corresponding main account, guide sales, service specialist, Peihuo, packagers, finance, procurement, IT administrator by sub accounts to provide customer service. Tmall Yinjiani clothing flagship store Liu Zhen told reporters that the current has increased 100 service, created 100 sub accounts, mainly for pre-sale consultation and returned goods processing, is currently on the related training of customer service.
addition, Tmall mall to spend nearly 30 million yuan to build the Tmall new service response system has been formally launched on the line, customer service staff to more than 550 people in the "double 11" period will increase to 800 people.
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